Of course, there are times when a spare part is needed or a machine breaks down. That's why it's important to act quickly in the event of a malfunction to keep downtime to a minimum. This is why our in-house Service department takes care of these emergencies.
During our service hours between 7 AM and 4 PM you can reach us directly via our service hotline. Outside these hours, you can notify us of your concerns at any time by e-mail, via the online fault report or via the emergency mobile number +49 15165477845. You will receive an initial response within 24 hours and we will often be on site within that time.
First steps in the event of machine downtime
The initial problem analysis is carried out via remote maintenance. This allows us to check and solve many control system problems directly via remote maintenance.
In the event of mechanical problems, we offer both a fast on-site service with experienced fitters from our company with the option of direct consultation with our design department and a fast supply of original spare parts.
To ensure the longevity of your Schmale machine, maintenance should be planned well in advance. In this way, we can work together to increase functionality and keep downtimes to a minimum or even prevent them altogether.
Our Service department also optimises schmale machines that are approaching the end of their useful life. In most cases, even small adjustments are enough to increase the cycle rate. We can fine-tune the interaction of the individual stations and optimise tool contours or materials.
As a leading manufacturer of wire bending machines and material forming systems for wire, tube and strip, we offer our customers training courses on machine construction, machine engineering, operation and maintenance, as well as tool design and minimising set-up times, plus many other topics relating to the systems from schmale Maschinenbau GmbH.
Online fault report
The online fault report helps our Service department to make an initial assessment of the problem and, if necessary, speed up the service call. A qualified service employee will contact you as soon as possible in order to rectify the fault.